Have Questions? Look Here!
Can't Find Your Question? Email Us firstname.lastname@example.org
Do I have to have an account to place an order?
- No, accounts are totally optional.
How do I place an order?
- Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".
- You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
Can I purchase multiple products in a single order?
- Yes! You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.
How do I edit or cancel my order?
- Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled. The item is usually processed within 24 hours so please make sure to contact us before that.
- If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
How do I know that my order is confirmed?
- Immediately after placing your order, you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.
Shipping & Delivery
How much does shipping cost?
- We offer FREE international shipping on orders over $30. Otherwise, we charge flat shipping rate based on your shipping location. Please note, duties and other international shipping charges are non-refundable.
Do you ship worldwide?
- We do accept shipping to 200 countries & regions. However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.
When will I get my order?
- Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 21 business days. Please consider any holidays that might impact delivery times.
- NOTE: Due to the COVID-19 health crisis, our production warehouses are working with strict safety and hygiene measures: masks, gloves, barrier gestures, which can cause delays in the preparation and dispatch of orders. However, we are working around the clock with our shipping partners to ensure that your order reaches you as soon as possible. These times are certainly challenging but we hope we'll get through this temporary phase soon and keep delighting you with our best service possible. We are sincerely thankful for your continued support and business.
Will I be charged for customs and taxes?
- The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
- For more details about Shipping & Delivery, please read our Policy here
What methods of payment do you accept?
- We securely accept all major credit cards and PayPal. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency
Why am I charged before my order has shipped?
- To get your items packed and out to you as soon as possible, your credit card is charged when you place an order. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!
My credit card was declined. What should I do?
- If your credit card is declined while placing an order, it is your financial institution who has rejected the purchase. Please contact them for resolution and try placing your order again. Another solution is to open a PayPal account and use that when you place your order.
Is it safe to use my credit card on your site?
- Yes! We love you and want to keep you and your personal information safe. The solution to this problem is to encrypt your sensitive data for transmission. Secure Sockets Layer (SSL) was created for this very purpose. SSL uses a complex system of key exchanges between your browser and the server you are communicating with in order to encrypt and protect your data. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Does AutoCanny.com collect sales tax?
- All sale taxes are included in our pricing at the checkout page
Returns & Exchanges
How does return & exchange work?
- If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.
- Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
- Only items purchased directly from https://autocanny.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
- Returned items must be in original packaging, including any accessories, manuals, and documentation.
- Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
- Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
- Returns made without receipt may be refused. Auto Canny reserves the right to deny any return.
How long is the return process?
- Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
- For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping, tax and handling fees.
Do I have to pay for the shipping of my return?
- Yes, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When will I receive my refund?
- A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned items were still in good condition. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
- Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.
- If you’ve done all of the above and you still have not received your refund yet, please contact us at email@example.com.
- For more details about Returns & Exchanges, please read our Policy here